FAQ
-Where do you ship to?
We ship Australia Wide. Shipping is calculated on checkout, alternatively for larger items please contact us for a customised quote.
-Is Pickup an option?
Yes! Although we do not have a store front, we are happy for items to be picked up. To do so please touch base with us either via e-mail or phone so that we can organise a time.
- Where are products shipped from.
For Renogy Products we generally will ship them direct from the warehouse to you. For Victron Products we either keep these in stock or they will be sourced from our distributor.
- I'm after LiFePO4 Cells but it appears that you are out of stock?
Unfortunately these typically sell out very quickly when we get them in. Most of our ordering for LiFePO4 Cells is done on a pre-order basis and have a lead time of 45-60days. However the advantage of pre-ordering cells is that you can get them at a discount. The disadvantage.... there is a wait.
- What is the deposit to pre-order LiFePO4 Cells?
Pre-orders on LiFePO4 cells require a 25% non-refundable deposit.
- Why are your cells more expensive than buying from AliExpress?
Simply put - Quality and Reliability. We have a long and established relationship with our cell supplier. Whilst we do not actively discourage buying items direct from AliExpress, we do suggest approaching any purchases with caution. It has taken us several suppliers to find one that supplies quality cells consistently and reliably.
- Do you drop ship cells direct from the supplier to me?
NO. All of the cells we purchase are sent to us as prior to selling them we must put them through a quality assurance process. Every cell is checked and any unacceptable cells are rejected and returned. If you buy a cell from us you can be assured that it has met our high standards.
- What cells do you stock?
We currently recommend Lishen 272AH cells as these have proven to be of highest quality. We also have stocked EVE and CATL cells up to 302AH although we have found these tend to have a slightly convex appearance as the aluminium casing is slightly thinner. Whilst this is normal we know that this can be disconcerting to some as there are many forum stories of under capacity Grade B bloated cells. For the record, we only purchase new grade A cells and if we were to ever receive a cell that was anything else we would NEVER send it to you.
We ship Australia Wide. Shipping is calculated on checkout, alternatively for larger items please contact us for a customised quote.
-Is Pickup an option?
Yes! Although we do not have a store front, we are happy for items to be picked up. To do so please touch base with us either via e-mail or phone so that we can organise a time.
- Where are products shipped from.
For Renogy Products we generally will ship them direct from the warehouse to you. For Victron Products we either keep these in stock or they will be sourced from our distributor.
- I'm after LiFePO4 Cells but it appears that you are out of stock?
Unfortunately these typically sell out very quickly when we get them in. Most of our ordering for LiFePO4 Cells is done on a pre-order basis and have a lead time of 45-60days. However the advantage of pre-ordering cells is that you can get them at a discount. The disadvantage.... there is a wait.
- What is the deposit to pre-order LiFePO4 Cells?
Pre-orders on LiFePO4 cells require a 25% non-refundable deposit.
- Why are your cells more expensive than buying from AliExpress?
Simply put - Quality and Reliability. We have a long and established relationship with our cell supplier. Whilst we do not actively discourage buying items direct from AliExpress, we do suggest approaching any purchases with caution. It has taken us several suppliers to find one that supplies quality cells consistently and reliably.
- Do you drop ship cells direct from the supplier to me?
NO. All of the cells we purchase are sent to us as prior to selling them we must put them through a quality assurance process. Every cell is checked and any unacceptable cells are rejected and returned. If you buy a cell from us you can be assured that it has met our high standards.
- What cells do you stock?
We currently recommend Lishen 272AH cells as these have proven to be of highest quality. We also have stocked EVE and CATL cells up to 302AH although we have found these tend to have a slightly convex appearance as the aluminium casing is slightly thinner. Whilst this is normal we know that this can be disconcerting to some as there are many forum stories of under capacity Grade B bloated cells. For the record, we only purchase new grade A cells and if we were to ever receive a cell that was anything else we would NEVER send it to you.